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Privacy policy

This policy explains how GridStudio Technologies Ltd., registered in the Dubai International Financial Centre (DIFC), office at Dubai AI Campus, Innovation One, Level 3, DIFC, Dubai, United Arab Emirates ("we"), the company behind MonoChat in the UAE, handles personal data on monochat.ae and when you sign up for MonoChat. It follows the DIFC Data Protection Law No. 5 of 2020.

Last updated: 29 October 2026

What we collect

We collect only what we need to answer you and to provide MonoChat:

  • Contact details you give us: your name, phone number, email address and company name, for example when you message us on WhatsApp
  • Account details when you sign up at app.monochat.ai: the details of your users, workspace and billing
  • Technical details: your IP address, browser and device, in our server logs and in the website analytics described below
  • How you use MonoChat: usage and message statistics of your workspace

Why we use it

We use personal data to:

  • answer your questions and give you a demo or a quote
  • create and run your MonoChat account and support your team
  • bill the plan you choose
  • keep MonoChat secure and improve it
  • send you news about MonoChat, only when you have agreed to receive it

The grounds we rely on

We process personal data to perform our contract with you or take the steps you ask for before one, to meet our legal obligations, for our legitimate interests in running and securing MonoChat, and on your consent for marketing, which you can withdraw at any time.

Your customers’ data in MonoChat

When a business uses MonoChat, the messages and contact details of its own customers are processed on that business’s instructions. If you are a customer of a business that uses MonoChat, please contact that business first about your data.

A business that connects a WhatsApp number to the Cloud API can choose the UAE as the data storage region for the message data Meta stores. A business can also run MonoChat on its own servers.

Who we share it with

We do not sell personal data. We share it only with:

  • the messaging platforms a business connects, such as Meta (WhatsApp, Instagram, Messenger), TikTok, Telegram and Twilio, to deliver messages
  • the cloud and infrastructure providers that host MonoChat
  • the payment providers a business connects, when it sends a payment link
  • Google and PostHog, for the analytics of this website described below
  • authorities, when the law requires it

Transfers outside the DIFC

Some of these providers process data outside the DIFC and the UAE. When we transfer personal data, we do so as the DIFC Data Protection Law allows.

How long we keep it

We keep personal data for as long as we need it for the purposes above, and for as long as the law requires us to keep records. Then we delete or anonymise it.

Your rights

Under the DIFC Data Protection Law you can ask us to:

  • tell you whether we process your personal data and give you a copy
  • correct data that is wrong or incomplete
  • delete your data, or restrict how we use it
  • stop using your data for direct marketing, or object to other processing
  • give you your data in a portable format
  • withdraw your consent, where we rely on it

Complaints

If you are not satisfied with our answer, you can complain to the Commissioner of Data Protection of the DIFC.

Cookies and analytics on this website

monochat.ae uses two analytics tools, and the cookie banner decides what they may store. Your choice is saved in your browser’s local storage, and you can change it at any time from “Cookie settings” at the bottom of every page.

Google Analytics 4 (Google), with Consent Mode v2. Until you answer the banner, and whenever you decline, Google Analytics stores nothing in your browser and receives only cookieless signals. If you allow analytics cookies, it sets its cookies to measure visits; if you allow marketing cookies, Google may also use the data for advertising measurement. It also records clicks on links to app.monochat.ai, WhatsApp, Telegram, email and phone.

PostHog (EU cloud, eu.i.posthog.com). Without your consent it counts visits without cookies, using a daily hash on its servers, with no recordings and no profiles. If you allow analytics cookies, it sets its cookie, records how you use the pages (session replay, with password fields masked) and counts requests for integrations.

Links to WhatsApp, social networks and app.monochat.ai follow those services’ own policies.

Contact

Write to hello@monochat.ai or message us on WhatsApp at +90 850 840 55 61, and we will answer your request.

Changes

We may update this policy. The date at the top shows the latest version.